Técnico de Soporte en Sitio (Saltillo, Coahuila)

Qualifications

• Completed technical degree or incomplete professional degree
• 1 year of experience in customer service and support for printing equipment (preferably Lexmark)
• Excel proficiency

Responsibilities

• On-site incident support
• Management of requests and incidents
• On-site user support
• Conduct plant walkthroughs
• Prepare Excel reports on incident resolution and SLA compliance levels
• Repair Lexmark multifunction printers
• Install maintenance kits
• Manage consumable requests and returns
• Inspect plant equipment
• Perform preventive and corrective maintenance on Lexmark equipment

Knowledge / Purpose

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in cu...