Telecom Systems Engineer Bayshore Healthcare

Lead the optimization of telecommunications at Bayshore Healthcare as a Systems Engineer, Telecom Services. This hybrid role focuses on enhancing infrastructure performance and providing top-tier customer experiences.
In this Systems Engineer position, you will ensure optimal performance and reliability of telecom infrastructure with at least two days onsite per week. Your responsibilities include configuring call routing, implementing ITIL best practices, and conducting regular system performance assessments. You will also develop training documentation, maintain technical records, and prepare metrics reports for performance insights.
Key Responsibilities:
• Ensure efficient call routing and agent workflows
• Maintain up-to-date technical documentation
• Assess system performance and implement enhancements
• Develop agent training documentation
• Prepare monthly metrics reports for key performance indicators
Requirements:
• College degree or diploma in Telec...