Telecommunications Administrator

We are searching for a Telecommunications Administrator to join our Information Technology team in Ensenada, Mexico. This role holds global responsibility for the delivery, administration, and continuous improvement of our collaboration and telecommunications platforms — supporting 1,000+ employees and contact center agents across 20+ worldwide locations. You’ll serve as the primary subject matter expert for enterprise telephony and contact center technologies, ensuring the platforms that connect Fender’s people and customers are always performing at their best.

Essential Functions

• Administer and maintain enterprise telecommunications platforms including Cisco WebEx Calling and Cisco WebEx Contact Center across multiple countries and regions, with day-to-day management via Cisco WebEx Control Hub
• Maintain all contact center entry points, including inbound toll-free DIDs, queue configurations, call flows, and routin...