Tier One Technical Support (Guadalajara)

IntroductionAs a Service Delivery Specialist, you are the face of IBM for our customers.Your clients' success depends on your ability to understand their needs and respond to requests for new services.This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.Your Role and ResponsibilitiesDo you like Technology, helping people, and solving problems?
This role is for you!
Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop s...