Tipalti | Technical Support Engineer (Medellín)

On behalf of , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketship! SD Solutions is a staffing company operating globally.

Responsibilities

• Take full ownership of complex technical issues escalated by Onboarding, Customer Support, and Customer Success teams – covering root cause analysis, investigation, and clear resolution communication.
• Act as the voice of the customer internally, advocating for urgency and prioritization based on real business impact, and lead internal escalations with Engineering, Product, and Operations teams.
• Provide expert‑level support on Accounts Payable, Procurement, and Expenses‑related issues, working closely with internal operational teams to ensure seamless resolution.
• Diagnose and resolve ERP‑related technical issues (e.g., NetSuite, SAP, BC, Acumatica, QuickBooks), including data mapping, API failures, sync inconsistencies, and financial object ...