Toronto Director, Customer Experience Management

Lead customer care initiatives at Great Gulf Group as the Director of Customer Experience Management in Toronto. Your mission will be to enhance every aspect of the homeowner journey.
This influential role will enable you to shape service delivery across our low-rise residential projects, ensuring compliance with warranty guidelines and exceptional customer satisfaction. You will lead a dedicated team and collaborate across departments to maintain the highest service standards.
Key Responsibilities:
• Direct the Customer Care team to instill accountability
• Manage and improve the homeowner journey from purchase to occupancy
• Oversee compliance with TARION warranty obligations
• Facilitate collaboration with construction and sales teams
• Monitor and report on customer satisfaction metrics
Requirements:
• Over a decade of experience in customer care or warranty management
• Proven leadership experience in managing teams
• Direct experience with low-ris...