Training & Technical Specialist, Hospitality (Bilingual FR/EN)

Overview

We’re looking for a bilingual (FR/EN) Training and Technical Specialist to join our NOAM Hospitality Support division. As a part of the team, your contribution will have a direct impact on our customers’ drive to modernize the tech stacks in their business, with Lightspeed’s suite of products at the forefront of their business.

What You’ll Be Responsible For

• Supporting Lightspeed's customers with excellent technical support, networking, troubleshooting and customer service over the phone, via Zoom, and email.
• Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and taking the initiative to liaise with our Product and Development teams to help improve the customer experience.
• Ensuring team alignment with product updates for both pre-sales and post-sales teams.
• Using consistent troubleshooting techniques to quickly and efficiently identify the sourc...