Training & Technical Specialist, Hospitality (Montreal)

Training and Technical Specialist – NOAM Hospitality Support Division

We’re looking for a Training and Technical Specialist to join our NOAM Hospitality Support division. Your contribution will have a direct impact on our customers’ drive to modernize the tech stacks in their business, with Lightspeed’s suite of products being at the forefront.

What You’ll Be Responsible For

• Supporting Lightspeed's customers with excellent technical support, networking, troubleshooting and customer service over the phone, via Zoom, and email.
• Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and taking the initiative to liaise with our company’s Product and Development teams to help improve the customer experience.
• Ensuring team alignment with product updates for both pre‑sales and post‑sales teams.
• Using consistent troubleshooting techniques to quickly and efficiently identify the so...