Transform Customer Success for Cloud and AI Adoption in ISVs

Spearhead cloud and AI transformations for leading Canadian ISVs as a Customer Success Manager. Your mission is to ensure that technology investments translate into significant competitive advantages for clients.

This role will enable you to take the lead in managing customer relationships, guiding them through their cloud journeys. You will act as a bridge between ISVs and AWS teams, ensuring coordinated efforts towards achieving desired outcomes. Leverage your knowledge to help customers embrace generative AI capabilities and build sustainable models.

Key Responsibilities:
• Own ISV account success through effective management
• Lead critical alignment and strategy sessions
• Identify and eliminate systemic barriers for customers
• Support decision-making in technology adoption
• Maintain rigorous tracking and health monitoring

Requirements:
• 5+ years leading large technical or engineering programs
• Pr...