Travel & Concierge Experience Bilingual Manager

Travel & Concierge Experience Bilingual Manager

QC, Canada(Hybrid)

**Job Description**

A successful Manager within American Express Travel & Concierge Experience (TCE) has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team and building connections and engagement to drive outstanding business results. This role will lead teams within TCE Canada Operations. They will coach a team of highly skilled and motivated Team Leaders and Travel Consultants who designing unforgettable trips and experiences for our Premium Card Members.

+ The Manager will establish a coaching culture centered around colleague well-being, obsess over the colleague experience, and provide consistent and on-going coaching and feedback to ensure their teams are performing at the highest level.
+ The Manager will set agenda providing clear goals and individual performance goals, use performance metrics and reporting to drive perf...