Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement)

Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement)

We are looking for a trilingual (Mandarin & Cantonese) customer success specialist to replace a parental leave position. Candidates must be fluent in both languages.

Application Deadline: 31 December 2025

Department: Customer Success

Location: Head Office

Compensation: $45,000 - $55,000 / year

Responsibilities:

• Deploy established retention tactics when engaging with existing clients who are looking to cancel or transfer out their Embark account
• Encourage customers to maximize the value of their RESP through account management activities
• Being a licensed specialist, act as a subject matter expert on the RESP product, features and benefits
• Leverage your experience, skills and capabilities to make complex concepts simple and understandable
• Focus and deliver on reten...