Description
Join the Toronto Transit Commission as the Director of Customer Experience. Elevate service quality through an inclusive, multi-sensory approach focused on rider satisfaction.
In this full-time role, you will oversee the development of a cohesive customer experience strategy that aligns with TTC's core mission. By fostering collaboration with internal teams and external partners, you will lead initiatives that enhance the rider journey across various platforms. Your expertise in design and customer insights will be crucial in shaping impactful experiences.
Key Responsibilities:
• Develop a comprehensive CX strategy for TTC
• Collaborate across departments to unify service delivery
• Design accessible wayfinding systems for customers
• Implement standards for innovative customer interactions
• Manage digital channels and improve usability for users
Requirements:
• University degree in a relevant discipline
• Proven leadership in customer-focused environment...
In this full-time role, you will oversee the development of a cohesive customer experience strategy that aligns with TTC's core mission. By fostering collaboration with internal teams and external partners, you will lead initiatives that enhance the rider journey across various platforms. Your expertise in design and customer insights will be crucial in shaping impactful experiences.
Key Responsibilities:
• Develop a comprehensive CX strategy for TTC
• Collaborate across departments to unify service delivery
• Design accessible wayfinding systems for customers
• Implement standards for innovative customer interactions
• Manage digital channels and improve usability for users
Requirements:
• University degree in a relevant discipline
• Proven leadership in customer-focused environment...
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