Vendor Management Specialist For Sales Operations

**About the Role**The Vendor Management (VM) team manages the day-to-day operational delivery in our BPO network, under the Global Support Operations (GSO).
BPOs are Contact Centers with hundreds of ext agents dedicated to providing world-class support for Uber's consumers, earners and merchants.We're looking for someone with deep expertise in Sales operations at Contact Centers, also passionate about good customer experience, to ensure having a state-of-art operation in our BPO sites.
**What You'll Do**- Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network.
- Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics.
- Bring insights from the BPO sites to be shared with our internal stakeholders.
- Support the implementation of tactical projects in our BPO sites, for performance improvement or to support the launch of new operations.
**What You'll Need**- T...