Warranty Administrator at Empire Homes

Join Empire Homes as a Warranty Administrator in the Niagara Region, Ontario. In this essential role, you will manage warranty processes and be the point of contact for homeowners after closing.
Empire Homes seeks an experienced Warranty Administrator to oversee post-closing customer inquiries. With 2+ years in customer service or administrative roles, you will facilitate communication with trades and technicians regarding warranty repairs. A strong understanding of Tarion processes will enhance your effectiveness in this critical position.
Key Responsibilities:
• Receive and document inquiries from new home purchasers
• Coordinate follow-ups with customers and warranty teams
• Manage scheduling for trade partners and service issues
• Engage managers for escalated warranty concerns
• Enter and complete work orders in NewStar
Requirements:
• 2+ years of customer service or administrative experience
• Experience in the homebuilding industry is an asset
• ...