Withdrawal Management Program Manager (London)

Position Overview

Front‑line manager responsible for overseeing the Social Services Program, leading case‑management and shelter teams, and ensuring service delivery to clients through difficult times.

Responsibilities

• Case Management Team Supervision – Direct daily management of caseworkers, conduct case conferences, maintain case‑management system, develop policies, perform intake and risk assessment, provide clinical interventions, and produce program reports.
• Shelter Supervision – Lead frontline workers, schedule shifts, conduct performance reviews, ensure health and safety compliance, supervise client support, maintain incident reports, and manage shelter operations.
• Team Management – Conduct staff training, supervise meetings, oversee recruitment and orientation, maintain personnel records, manage staffing plans, and develop student placement plans.
• Other Duties – Coordinate with commun...