Workforce Management Analyst Position

Elevate your career as a Workforce Management Analyst at BrokerLink, focusing on service level management and schedule optimization. This role requires a strong analytical skillset in both English and French.

BrokerLink is expanding its workforce management team and is on the lookout for an Analyst. Your responsibilities will include monitoring real-time service levels, generating insightful reports, and managing workforce schedules to achieve organizational goals. Expertise in call center software will be crucial in your daily operations and improvements.

Key Responsibilities:
• Ensure achievement of service level objectives regularly
• Analyze daily trends and adjust workforce forecasts
• Monitor call patterns and inventory scheduling needs
• Optimize work schedules for efficiency and quality
• Respond to scheduling inquiries and approvals

Requirements:
• 1-3 years of relevant workforce management experience