Workforce Operations Manager

Wokrforce Operations Manager

Location: Tijuana or Guadalajara (In-Office)

Employment Type: Full-Time | Leadership Role

Role Summary

We are seeking a highly analytical and execution-focused Data Operations Coordinator to own the company’s operational performance through data, KPIs, and cross-functional visibility.

This role sits at the center of the business—connecting intake, case management, compliance, and leadership—ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.

You will not just report data—you will own it, challenge it, and use it to drive performance across teams.

Core Responsibilities

KPI Ownership & Business Visibility

• Define, track, and standardize KPIs across Intake, Case Management, and Compliance
• Build a single source of truth for performance metrics
• Identify gaps, inconsistencies, and data integrit...