Description
Position Summary: We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. This role goes beyond administrative support — it requires a technically skilled professional who can architect scalable solutions, develop custom integrations, and leverage data to drive operational excellence across CX systems. The ideal candidate has a strong technical foundation, proven experience implementing Zendesk for complex organizations, and the ability to translate business needs into efficient, automated workflows.
Key Responsibilities
- Lead full-cycle Zendesk implementations, including discovery, design, configuration, testing, and go-live support
- Architect scalable workflows across multi-brand, multi-language, and multi-channel environments (Support, Talk, Chat, Guide, Explore, Sell)
- Develop and manage business rules, triggers, automations, SLAs, and custom roles align...
Ready to Seal the Deal?
Submit your application today and take the next step in your career with Horatio.
Apply for this Job