Full-time

Zendesk Expert Implementer (BOG)

Posted by Hire Horatio CX • June 06, 2026

📍 Bogotá, Bogota, Colombia
Apply Now

Description

Position Summary:   We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients.


This role goes beyond administrative support — it requires a technically skilled professional who can architect scalable solutions, develop custom integrations, and leverage data to drive operational excellence across CX systems.

  •   The ideal candidate has a strong technical foundation, proven experience implementing Zendesk for complex organizations, and the ability to translate business needs into efficient, automated workflows.
  •   Key Responsibilities: Lead full-cycle Zendesk implementations, including discovery, design, configuration, testing, and go-live support.


    Architect scalable workflows across multi-brand, multi-language, and multi-channel environments (Support, Talk, Chat, Guide, Explore, Sell).


    Develop and manage business rules, triggers, automations,...

  • Ready to Seal the Deal?

    Submit your application today and take the next step in your career with Hire Horatio CX.

    Apply for this Job